Check that you're signed in with the correct Google Account.People with your Google Account info, like your Gmail address, can ring you using the updated app.After you connect Duo to your Google Account, you can use Duo across different devices.

If you don’t find a Google Account listed: Tap Add another account.On iOS: You will find the Google Accounts signed in to other Google apps on your device.On Android: You will find the Google Accounts registered on your device.In the top right corner of your phone, tap the Profile picture.If you’re only registered with a phone number, you will be prompted to connect a Google Account in order to create, schedule, or join meetings.Accounts set up with only a phone number can’t access meeting features. To access meeting features, you must sign in with a Google Account.If meetings don’t appear in your updated Duo app If your version starts with “17”: You are in the new Meet or updated Duo app and can view your calling history and messages.To view your calling history and messages, open your updated Duo app. If your version starts with “2022”: You are in the Meet (original) app which doesn't include your Duo calling history.At the top right, tap More options Version info.In your app, at the top left, tap Menu Help.To view calling history and messages, you must use the new Meet app. If your calling history or messages aren't displayed in your app Learn about premium Meet features available for Google Workspace editions. The available meeting features depend on your current Google Meet subscription plan.Learn how to get started with calling in Google Meet. Conversation history, contacts, and messages remain. Video calling capabilities are still available in the updated Duo app on mobile devices at no cost.Your legacy Meet app is now Meet (original). If the Duo and Meet apps are both installed on your phone, also update your Meet app.The Google Duo app name and icon are now Meet. If your Google Duo app is up to date, it includes both video calling and meeting capabilities.

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